Refund Policy

vatnode is a digital service that starts as soon as you subscribe. We bill in advance, and once a paid period has started we do not refund it simply because the API went unused. Two things sit on top of that: consumers have a statutory 14-day right of withdrawal (section 2), and we issue goodwill refunds in the situations listed in section 3.

Under EU consumer law (Directive 2011/83/EU), a consumer — a natural person buying outside their trade, business or profession — has 14 days to withdraw from a distance contract, counted from the day the contract is concluded. The Directive lets a trader disapply that right for a digital service, but only where the consumer expressly requests that performance begin immediately and acknowledges that the right is lost once it does. We ask for neither at checkout, so we do not rely on that exception. If you subscribed as a consumer, you keep the full 14 days.

To withdraw, email [email protected] from the address on your account within those 14 days and say you are withdrawing from the contract. No form, no reason required. We cancel the subscription and refund the payment for that period in full — including requests you already made, since we never asked you to give anything up — to your original payment method via Mollie, within 14 days of receiving your notice.

Most vatnode customers are businesses. If you subscribed for a company, as a sole trader for business purposes, or entered a VAT number at checkout, you are not a consumer under the Directive and this particular right does not apply to you; the goodwill refunds in section 3 do.

Separately from the above, and whether or not you are a consumer, we will normally issue a full or pro-rated refund in any of the following situations:

• Billing error. You were charged for a plan you did not subscribe to, charged twice, or charged after cancellation.
• Documented sustained outage. The vatnode API was unavailable for a significant continuous period during your billing cycle and the cause was on our side (not VIES, not your network, not an upstream national registry). We refund pro-rata for the affected portion of the cycle.
• Early-trial regret. Within 7 days of your first paid charge, and before you have made more than 100 paid API calls in the period, we will cancel the subscription and refund the most recent payment in full on request. This is a goodwill window, separate from the consumer right of withdrawal in section 2, and it is not available on renewal cycles.

Refunds are issued to the original payment method via Mollie within 5 business days of approval.

Overage charges reflect actual API requests served. They are not refundable, since they correspond to a service that has already been delivered. If you believe overage was billed in error (for example, requests you can demonstrate were never made), contact us — we audit usage logs and correct mistakes when we find them.

To avoid surprise overage, the dashboard shows live usage and we email you when you cross 80% of your plan quota.

The free plan has no charges; there is nothing to refund. You can cancel a free account at any time from your dashboard.

Email [email protected] from the address on your account, with:

• the invoice number (found on the receipt email or under Billing in your vatnode dashboard)
• a short note on the reason

We respond within 2 business days. There is no online form — replying to a billing email or writing directly is fastest.

Please contact us before opening a chargeback. We can almost always resolve a billing question faster than the card network can. If a chargeback is opened without prior contact we may suspend the account while the dispute is in progress, and we will provide our payment processor, Mollie, with the account, sign-in and API access logs associated with the disputed charge.

We may update this policy. The "Last updated" date at the top reflects the current version. Changes do not retroactively affect refund eligibility for charges already paid under a previous version.

If you are a consumer and we cannot settle a refund question between us, you can take it to the Finnish Consumer Disputes Board (kuluttajariita.fi). If you live in another EU country, your local European Consumer Centre can help with a cross-border complaint. The European Commission's Online Dispute Resolution platform closed on 20 July 2025 and is no longer an option.