Can I get a refund or cancel?

You can cancel any time from the dashboard. A paid subscription stays active until the end of the period you’ve paid for, and a free account can be closed at any point.

Cancelling

Cancelling does not cut your access short: you keep your plan and quota until the paid period ends, then the subscription stops renewing. Free accounts have no charges, so there is nothing to refund when you close one.

When refunds are given

Subscription fees are generally non-refundable because vatnode is a digital service that starts immediately, but we issue goodwill refunds for:

• Billing errors – for example, a double charge or a charge after cancellation.
• Documented sustained outages on our side – refunded pro rata for the affected part of the billing cycle.
• An early-trial window – within 7 days of a first paid charge.

Consumers also have a statutory 14-day right of withdrawal under EU consumer law. Overage charges reflect requests already served and are not refundable, though we correct mistakes when usage logs show an error.

How to ask

Email [email protected] from the address on your account with the invoice number and a short note on the reason. We respond within 2 business days. Approved refunds go back to the original payment method via Mollie.

The full policy, with the exact conditions for each case, is at /legal/refunds.